We want you to be completely satisfied with your purchase from Faoscchwaarz. If for any reason you are not, we are here to help with our easy return process.

Return Window:
You have 30 calendar days from the date you receive your order to initiate a return. The return request must be submitted within this time frame.

Return Conditions:
To be eligible for a full refund, items must be:

  • Unused, unwashed, and in the same new condition in which you received them.
  • Returned in their original packaging, including all tags, manuals, and accessories.
  • Not marked as “Final Sale” or excluded from return.

Non-Returnable Items:
The following items are not eligible for return:

  • Gift cards.
  • Items marked as “Final Sale” or “Clearance” (noted on the product page).
  • Items that have been used, washed, assembled, or altered from their original state.
  • Items returned without their original packaging or with damaged packaging (excluding damage incurred during shipping).
  • Personalized or custom-made items.

How to Initiate a Return:
To start a return, please contact our customer service team at info@faoscchwaarz.it.com with your order number and the reason for your return. We will provide you with a prepaid return shipping label and detailed instructions.

Return Shipping Fees:
We believe in a hassle-free return experience. All returns are eligible for Free Return Shipping. You will not be charged any restocking fees or return postage when using our provided label.

Original Shipping Fees:
Since we offer free shipping on all orders, your original shipping cost was $0. Therefore, no shipping fee will be deducted from your refund.

Refund Processing Time:
Once your returned item is received at our warehouse and inspected, we will process your refund. Refunds are typically processed within 1-2 business days of receipt. Please note that it may take an additional 7-10 business days for the refund to appear on your original payment method, depending on your bank or credit card issuer’s processing times.

Damaged, Incorrect, or Defective Items:
In the rare event that you receive an item that is damaged, incorrect, or defective, please contact us within 5 days of delivery. We will work quickly to resolve the issue by sending you a prepaid return label and processing a full refund or replacement at no extra cost to you.